Return and Exchange Policy 

If you’re not satisfied with your order, we are happy to offer you store credit or process and exchange for eligible items. At this time, we do not issue refunds for orders. 

Returns must be requested within 14 days of receiving your order. Items must be unworn, unwashed, free of damage, and have the original tags. Sale items, jewelry, sunglasses, and gift cards are final sale and not eligible for returns.  

Customers are responsible for shipping costs associated with returns and exchanges.

 

If you have any questions, please email us at customer@shop-peche.com

 

Requesting a Return or Exchange

Initiate a domestic return or exchange through our returns portal here and follow the instructions provided.

 

For international orders, customers are responsible for arranging their own return shipping using their preferred carrier. Please contact customer@shop-peche.com to obtain the return address before sending your package, and be sure to mark the item as a return when purchasing the return label to avoid additional fees.

 

Please ensure that all items are sent back in their original packaging and condition.

 

Once we receive and process your return, store credit will be issued for the cost of the returned items. Please note that original shipping costs are non-refundable.

 

Shipping Policies  

Please allow 10-14 days for the shipping process. Orders are typically processed in 3-7 days, with an additional 5-7 business days for shipping. If you have not received your items after 14 days, please reach out to customer@shop-peche.com for assistance.  

Shop-Pêche is not responsible for damaged or lost packages due to the shipping process. However, if you incur issues, email us, and we will try to assist the best we can.

 

International Orders

 Shop-Pêche ships worldwide and provides free shipping on orders $200 and up.  

Once your order is processed (about 3-7 days), your items will be shipped with DHL/UPS and should arrive in an additional 5-7 business days.  

It is the customer’s responsibility to pay any taxes, duties, or fees charged by the destination country for all international orders. The customs agency determines these fees at the destination country, which Shop-Pêche does not have any control over. If the shipment is refused because the customer does not pay fees, the items will be considered abandoned by the shipping carrier and become ineligible for returns with Shop-Pêche.